Refund Policy

1.What this policy covers

Purchases of Aether, the premium currency of Astra Empire, made on this website from DEMO COMPANY LTD, a company registered in the United Kingdom under company number 11223344, registered office 1 Demo Street, London, EC1A 1AA, United Kingdom. It is part of our Terms of Service. We sell digital content only; there are no physical goods and nothing is shipped.

2.Your right of withdrawal

If you are a consumer in the EU or the UK, you would normally have 14 days to withdraw from an online purchase. Because Aether is delivered to your account immediately, at checkout you ask us to deliver it at once and confirm that the right of withdrawal ends when it is delivered.

This never affects your rights if a purchase was not delivered, was charged wrongly, or does not work as described.

3.When we refund

We refund the purchase in full if:

• you were charged but the Aether never reached your account (or we deliver it, if you prefer)
• you were charged twice or more for the same order
• you were charged a different amount than the price shown at checkout
• a technical fault on our side made the purchase unusable
• the purchase was made without your permission, for example by a child or after your account was taken over, and you tell us promptly

We may also refund, as a goodwill gesture, a purchase made by mistake within the last 14 days if none of its Aether has been spent yet (your balance is still at least the amount bought). The Aether is then removed from your balance.

4.When we do not refund

• Aether that has already been spent, in part or in full, including on officers, class changes, instant finishes or resource packages
• Aether you got for free, from expeditions or from us
• purchases older than 14 days, except where the law gives you a longer right
• losses in the Game itself, such as fleets or resources lost in battle, or progress affected by a world closing or being rebalanced
• accounts closed for cheating, fraud or other serious breaches of our Terms of Service, except where the law requires a refund
• purchases on an account that you deleted yourself: deleting an account deletes its balance

5.How to ask for a refund

Use the contact form and choose "Payment or order", or email info@example.com from the address of your account. Please include:

• the order number (under Account → Orders, also in your receipt email)
• the email address of your account and the name on the payment
• the date and amount of the payment
• what went wrong, with a screenshot of the bank statement or error if you have one

We reply within 5 business days. If we need more information, we will ask.

6.How refunds are paid

Approved refunds go back to the original payment method, in the currency you paid in. They usually appear within 5 to 10 business days, depending on your bank. The refunded Aether is removed from your balance. We do not cover exchange rate differences or fees your bank charges.

Where only part of a purchase qualifies, we refund that part.

7.Chargebacks

Please contact us before disputing a payment with your bank: we can usually help faster. While a chargeback is open, we may suspend the account and remove the Aether from the disputed purchase. If the chargeback turns out to be unjustified, we may close the account.

8.Fraud and abuse

We may refuse a refund and take action on the account if we see fraud, abuse of this policy or repeated refund requests. We work with our payment provider to investigate suspicious payments.

9.Changes and contact

We may update this policy; the version published when you made the purchase applies to it. Questions about a purchase? Write to us at info@example.com and mention your order number.